Privacy policy

Last Updated
October 22, 2026

This Privacy Policy explains how Zonese ("we," "us," or "our") collects, uses, discloses, and protects personal information when you visit https://www.zonese.com (the "Site"), place an order, contact customer support, or otherwise interact with our services.

We handle personal information in accordance with this Privacy Policy and applicable law. Where applicable law requires notice, consent, or a particular privacy choice, we will provide or honor the applicable requirement.

1. Who We Are

Zonese is an independently operated online retail store offering fashion footwear and other products displayed on the Site.

Website: https://www.zonese.com

Customer Support Email: hello@zonese.com

Customer Support Phone: +1 916-331-4893

Business Address:
Zonese
212 53rd Ave E
Bradenton, FL 34203
United States

2. Information We Collect

The personal information we collect depends on how you use the Site, the information you choose to provide, and the services and features involved in your interaction with us.

Information You Provide

Depending on your interaction with the Site, you may provide information such as:

• Name and contact details, including email address and phone number.
• Billing and shipping addresses.
• Order details, purchase history, and related transaction records.
• Payment status, transaction references, and other payment-related information made available to us through the checkout or payment provider.
• Customer support communications and information relating to returns, refunds, or order disputes.
• Information you voluntarily provide when using Site features or contacting us.

Please do not send full payment card details or other sensitive financial information through ordinary email or customer support messages.

Payment Information

Payments are processed through the payment methods and payment service providers made available at checkout. Depending on the payment method, the relevant provider may collect and process payment information under its own terms and privacy practices.

We may receive transaction-related information needed to confirm payments, fulfill orders, provide customer support, and address payment issues. The specific information available to us depends on the payment method and services used.

Information Collected Automatically

When you visit the Site, certain information may be collected through website functionality, server logs, cookies, and similar technologies, depending on the features and services enabled. This information may include:

• IP address and technical identifiers.
• Browser type, device information, operating system, and language settings.
• Time zone or approximate location inferred from technical information.
• Referring website or traffic source.
• Pages and products viewed and interactions with the Site.
• Cookie identifiers and similar online identifiers.

This information may be used to operate and secure the Site, maintain functionality, troubleshoot technical issues, and understand website activity. Analytics or advertising-related uses depend on the services actually enabled and applicable privacy choices.

3. How We Use Personal Information

Depending on the circumstances, we may use personal information to:

• Receive, process, confirm, and fulfill orders.
• Arrange shipping and delivery.
• Process payments and address payment-related issues.
• Respond to customer support requests.
• Review and process returns, refunds, and order disputes.
• Send order confirmations, delivery updates, and other service-related communications.
• Operate, maintain, secure, and improve the Site.
• Understand website activity and evaluate performance where relevant tools are enabled.
• Measure advertising effectiveness where relevant services are enabled.
• Send promotional communications where permitted by law and subject to applicable preferences and choices.
• Detect and investigate suspected fraud, unauthorized activity, or misuse.
• Maintain transaction, accounting, and business records.
• Comply with applicable legal obligations and respond to lawful requests.

We will not use personal information for a materially different purpose where applicable law requires additional notice, consent, or another legal basis unless the relevant requirement has been satisfied.

4. Service Providers and Disclosures

We may disclose personal information to third parties when reasonably necessary to operate the Site, provide requested services, complete transactions, protect our rights, or comply with applicable law.

Depending on the services actually used, recipients may include:

• Ecommerce platform and website hosting providers.
• Payment processors and payment service providers.
• Shipping and delivery providers.
• Customer support and communications service providers.
• Fraud prevention and security service providers.
  
• Advertising and marketing service providers, where enabled.
• Professional advisers and other service providers supporting business operations.
• Government authorities, regulators, courts, or law enforcement where disclosure is required or permitted by law.

The information disclosed depends on the service provided and the circumstances of the disclosure. We seek to limit disclosures to information reasonably necessary for the relevant purpose, subject to applicable law and the terms governing the relevant service.

Third parties may process personal information under their own privacy policies and terms. Where appropriate, you should review the privacy information provided by those services.

5. Analytics and Advertising

Analytics or advertising-related services may be used on the Site if they are enabled. Depending on the service, these technologies may process information about your device, browser, Site activity, traffic source, interactions with advertisements, or purchases associated with advertising campaigns.

Such information may be used to understand website usage, measure performance, evaluate marketing activities, or support advertising-related functions.

The services used, information processed, and purposes of processing depend on the actual Site configuration and applicable settings and privacy choices. We will provide notices and choices required by applicable law.

6. Cookies and Similar Technologies

The Site may use cookies, pixels, tags, and similar technologies to support website functionality and, where enabled, analytics or advertising activities.

Depending on the technologies and services in use, these tools may support:

• Essential website and checkout functionality.
• Shopping cart operations.
• Website security and fraud prevention.
• Remembering relevant preferences.
• Analytics and performance measurement.
• Advertising measurement or remarketing.

You may be able to manage certain cookies through your browser settings and, the Site's privacy or cookie controls. Disabling certain cookies may affect shopping cart, checkout, or other Site functions.

Browser settings may not control every type of tracking technology. Where applicable law requires consent or provides additional choices, the relevant requirements will apply to the technologies and processing involved.

7. Sale, Sharing, and Other Disclosures of Personal Information

Whether a particular disclosure of personal information constitutes a sale, sharing, or targeted advertising activity under applicable privacy law depends on the data involved, the purpose of the disclosure, the parties receiving the information, and the applicable legal definitions.

Some disclosures to advertising or analytics partners may be treated as a sale or sharing under certain privacy laws even when no money is exchanged. The treatment of any such activity depends on the services actually enabled and how they process information.

Where applicable law gives you the right to opt out of a sale, sharing, or targeted advertising activity, you may use the privacy choices made available on the Site or contact us at hello@zonese.com to submit a request. We will handle applicable requests in accordance with the law.

We will describe privacy choices as available only where the relevant process is implemented or otherwise provided as required by applicable law. This policy does not replace any required website controls or operational procedures.

8. Your Privacy Rights

Depending on your location, the nature of our business, and applicable legal requirements, you may have rights regarding personal information. These rights may include.

• Requesting access to or information about personal information we hold.
• Requesting correction of inaccurate personal information.
• Requesting deletion of personal information, subject to applicable exceptions.
• Requesting information about how personal information is collected, used, or disclosed.
• Opting out of certain sales, sharing, or targeted advertising activities where applicable.
• Exercising other rights provided by applicable privacy law.

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), if the relevant law applies to our business and processing activities.

To submit a privacy request, email hello@zonese.com and describe the nature of your request. We may request information reasonably necessary to verify your identity or authority to submit the request. We will process requests in accordance with applicable law, including applicable response deadlines, verification requirements, and exceptions.

Where applicable law provides additional requirements for authorized agents, appeals, or other privacy requests, we will follow those requirements.

We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.

9. Marketing Communications and Privacy Choices

If you receive promotional emails from us, you may unsubscribe using the unsubscribe link included in the message. You may also contact hello@zonese.com with questions about promotional communications.

Unsubscribing from promotional communications does not prevent us from sending necessary service-related messages, such as communications about orders, payments, shipping, returns, refunds, or customer support requests.

Where applicable law provides choices concerning cookies, targeted advertising, the sale or sharing of personal information, or other processing activities, you may exercise those choices through the controls provided on the Site or by contacting us as described in this policy.

Our handling of browser-based privacy signals depends on the functionality implemented on the Site and the requirements of applicable law. We will not claim to recognize or honor a particular signal unless the relevant functionality is in place and operating as required.

10. Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, returns and refunds, accounting, recordkeeping, fraud prevention, dispute resolution, and compliance with legal obligations.

Retention periods may vary according to the type of information, the purpose for which it was collected, applicable legal requirements, and the need to establish, exercise, or defend legal claims.

We use reasonable safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. The safeguards available depend on the systems and service providers used to operate our business.

No method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed. If a data incident occurs that requires notification under applicable law, we will take the steps required by that law.

11. International Visitors and Children's Privacy

The Site is primarily intended for customers in the United States. If you access the Site from another country, your information may be processed in the United States or other locations where relevant service providers operate, subject to applicable law and the services used.

The Site is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, please contact hello@zonese.com. We will review the request and take appropriate steps as required by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, Site features, service providers, data practices, or legal requirements.

When changes are made, we will post the revised policy on this page and update the "Last Updated" date. Where required by law, we will provide additional notice or obtain consent for changes.

We encourage you to review this policy periodically to understand how personal information is handled.

13. Contact Information

If you have questions about this Privacy Policy or wish to submit a privacy request, please contact us using the details below.

Brand Name: Zonese

Website: https://www.zonese.com

Business Address:
Zonese
212 53rd Ave E
Bradenton, FL 34203
United States

Customer Support Email: hello@zonese.com

Customer Support Phone: +1 916-331-4893

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (CT). Closed Saturday and Sunday.

We aim to respond to privacy-related inquiries as promptly as reasonably possible during our support hours. Certain requests may require additional information or verification before they can be processed.