Refund policy

Last Updated
October 22, 2026

Overview

This Return & Refund Policy explains the eligibility requirements, return procedures, return shipping responsibilities, refund processing, and other terms applicable to purchases made through www.zonese.com.

This policy is subject to applicable consumer protection laws. Nothing in this policy excludes, restricts, or waives any rights or remedies that cannot legally be excluded, restricted, or waived.

1. Return Eligibility

You may request a return within 30 calendar days from the date your order is delivered, subject to the conditions in this policy and applicable law.

For an eligible voluntary return:

• The item must not have been worn or used beyond what is reasonably necessary to inspect it or try it on, for the product.
• Shoes must not show signs of outdoor wear or use beyond reasonable indoor inspection or try-on.
• The item should remain in its original condition, except where it was delivered damaged, defective, incorrect, or otherwise not as described.
  
• You must provide sufficient order information to help us verify the purchase.

Missing tags or packaging will be considered in light of the circumstances and applicable law. These requirements do not limit any rights or remedies available for damaged, defective, incorrect, or misdescribed items.

2. How to Request a Return

To request a return, email our customer support team at hello@zonese.com within the applicable 30-day return period.

Please include the following information where available:

• Your order number.
• The email address used to place the order.
• The reason for the return.
• Photographs or other details describing the issue, where relevant.

Our customer support team will review your request and, if the return is authorized, provide the applicable return instructions.

Please contact us and obtain return instructions before mailing an item. Sending an item without the applicable instructions may delay processing or make it more difficult to identify your return.

This request procedure does not limit any rights or remedies available under applicable law.

3. Return Method and Address

Returns are handled by mail. If your return is authorized, our customer support team will provide the applicable return shipping address and instructions.

The return shipping address may differ from our business address. Please use only the return address specified in your approved return instructions.

For voluntary returns, customers are generally responsible for return shipping costs, where permitted by applicable law. The cost may depend on the carrier, shipping service, package size, and shipping destination.

Please review the return shipping arrangements before sending your package. If you need clarification about the return procedure, contact our customer support team before shipping the item.

We recommend using a trackable shipping service and retaining your shipping receipt and tracking information until the return process has been completed.

4. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return and any requirements under applicable law.

Voluntary Returns

For eligible voluntary returns due to a change of mind, fit, size, color, style, or personal preference, the customer is generally responsible for the return shipping cost, where permitted by applicable law.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us before returning it.

After reviewing the issue, Zonese will provide appropriate return instructions and arrange applicable return shipping or cover reasonable return shipping costs, as appropriate to the circumstances and applicable law.

Please contact us before paying for return shipping for a damaged, defective, or incorrect item so that we can explain the appropriate procedure.

Nothing in this section limits any return shipping obligations or other remedies required by applicable law.

5. Damaged, Defective, Incorrect, or Misdescribed Items

Please inspect your order after delivery and contact us as soon as reasonably possible if an item arrives damaged, defective, incorrect, or materially different from its description.

Email hello@zonese.com with your order number, a description of the issue, and photographs where reasonably available. Photographs of the packaging may also be helpful when the shipping condition is relevant.

After reviewing the information, we will explain the available resolution options. Depending on the circumstances and applicable law, these may include a refund, replacement, return, or another appropriate remedy.

Requests for photographs or other information do not limit any rights or remedies available under applicable consumer protection laws.

6. Items That May Not Qualify for Voluntary Returns

A product may be excluded from voluntary returns only where the restriction is clearly disclosed before purchase and permitted by applicable law.

Any product-specific return restriction should be stated in the relevant product listing or applicable terms before the order is placed.

Such restrictions do not remove any rights or remedies available for items that are damaged, defective, incorrect, or not as described, or any other rights that cannot legally be excluded.

7. Exchanges

We do not offer direct exchanges as a standard return option.

If you would like a different size, color, or style, you may request a return under this policy and place a separate order for the item you prefer, subject to the applicable return terms and product availability.

If your item is damaged, defective, incorrect, or not as described, please contact us so we can review the issue and explain the appropriate resolution.

8. Refund Process and Timing

Once an authorized return has been received and inspected, we will review the return and notify you of the outcome.

If a refund is approved, we generally initiate it to the original payment method within 1–3 business days after approval, subject to applicable legal requirements.

The time it takes for the refund to appear in your account depends on your bank, card issuer, payment provider, or financial institution. We cannot guarantee the exact date on which the funds will be credited.

If a refund cannot reasonably be processed to the original payment method, we will contact you to discuss an appropriate resolution, subject to applicable payment provider requirements and applicable law.

The refund amount will be determined based on the circumstances of the return, the applicable terms, and any amounts that must be refunded under applicable law.

9. Original Shipping Charges

For eligible U.S. orders where standard shipping is provided at no charge, there is generally no original shipping charge to refund.

If you paid an original shipping charge, it is generally non-refundable for voluntary returns, except where a refund is required by applicable law or where the return results from an error attributable to Zonese, such as an incorrect item being shipped or an item arriving damaged or defective.

Any refund of original shipping charges will be handled in accordance with applicable law and the circumstances of the order.

10. Restocking Fees

Zonese does not charge a restocking fee for returns processed under this policy.

Return shipping costs, are addressed in Sections 3 and 4 of this policy.

11. Business Address and Return Instructions

Our business address is:

Zonese
212 53rd Ave E
Bradenton, FL 34203
United States

This is our business address and should not be treated as a return shipping destination unless our customer support team confirms that it is the correct address for your authorized return.

Before mailing a return, please obtain the applicable return address and instructions from our customer support team. Include your order number or return reference, if provided, and retain your tracking information.

12. Contact Information

For return or refund questions, please contact us using the details below.

Store Name
Zonese

Website
https://www.zonese.com

Business Address
212 53rd Ave E, Bradenton, FL 34203, United States

Customer Support Email
hello@zonese.com

Customer Support Phone
+1 916-331-4893

Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed

We aim to respond to customer inquiries as promptly as reasonably possible during our published customer support hours. Response times may vary depending on inquiry volume, weekends, and public holidays.