Shipping policy

Shipping Policy

Last Updated
October 22, 2026

Thank you for shopping with Zonese. This Shipping Policy explains how we process, ship, and deliver orders placed through https://www.zonese.com. Please review this policy before placing an order.

1. Order Processing Time

Orders are generally processed within 1–3 business days, subject to product availability, payment authorization, and order verification.

Business Days: Monday–Friday, excluding U.S. public holidays.

Order Cut-Off Time: 6:00 PM Central Time (CT).

Orders placed after the cut-off time will generally begin processing on the next business day. Processing may take longer during peak seasons, promotional events, holidays, or periods of unusually high order volume.

If a significant processing delay occurs, we will make reasonable efforts to notify you using the contact information provided with your order.

2. Shipping Destinations

We currently ship orders within the United States. Shipping availability may depend on your delivery address, product availability, and the shipping options displayed during checkout.

Please ensure that your shipping information is complete and accurate before submitting your order.

3. Estimated Delivery Time

Estimated delivery time includes order processing time and shipping transit time.

United States Standard Shipping

  • Order Processing Time: 1–3 business days.
  • Shipping Transit Time: 6–9 business days after dispatch.
  • Estimated Total Delivery Time: 7–12 business days.

Shipping transit estimates begin after the order has been processed and dispatched. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, address verification, and other circumstances beyond our reasonable control.

All delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise. Nothing in this policy excludes or limits any rights or remedies that cannot legally be excluded or limited.

4. Shipping Costs

Free standard shipping is available on eligible orders shipped within the United States, unless otherwise stated at checkout.

If shipping charges apply, the applicable cost will be displayed during checkout before you complete your purchase.

Shipping promotions and free-shipping offers are subject to the eligibility conditions stated in the applicable offer and at checkout.

5. Order Tracking

After your order has been shipped, we will send a shipping confirmation email with tracking information.

Tracking information may take 24–72 hours to appear or update after the carrier receives or scans the shipment.

If tracking information does not appear immediately, please allow additional time for the carrier's tracking system to update. If the tracking status remains unchanged for an extended period, contact us for assistance.

6. Shipping Carriers and Fulfillment

Orders may be shipped through shipping carriers, logistics providers, or fulfillment partners, depending on product availability and operational requirements.

The carrier and fulfillment method may vary by order. Available shipping and delivery details will be provided, where applicable, in the order confirmation, shipping confirmation, or tracking information.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order, including:

  • Full name.
  • Street address.
  • Apartment, suite, or unit number.
  • City, state, and ZIP code.
  • Contact information required for order fulfillment or delivery.

Incorrect or incomplete shipping information may result in shipment delays, returned packages, or unsuccessful delivery.

If you notice an error after placing your order, please contact hello@zonese.com as soon as possible.

We will make reasonable efforts to assist with address corrections where possible. However, changes cannot be guaranteed once order processing has begun or the shipment has been dispatched.

8. Lost, Delayed, or Missing Packages

If your package appears delayed, is suspected to be lost, or is marked as delivered but cannot be located, please contact hello@zonese.com and provide your order number and tracking information.

To help us review the situation, you may be asked to:

  • Verify the shipping address used for your order.
  • Check your mailbox, front door, parcel locker, or other usual delivery locations.
  • Ask household members, neighbors, building management, or reception staff, where applicable.
  • Review the tracking details or contact the shipping carrier for additional delivery information.

We will review the available information and work with the relevant shipping or fulfillment provider where appropriate to determine the next steps.

The handling of lost, delayed, or missing packages will depend on the circumstances and applicable law. Nothing in this section limits any rights or remedies available to you under applicable law.

9. Failed Delivery or Returned Packages

If a package is returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or another delivery-related issue, we will review the circumstances and contact you where appropriate.

If you request reshipment, additional shipping charges may apply where permitted by law and appropriate to the circumstances. Any applicable charge will be communicated before the reshipment is arranged.

If a delivery failure or return is attributable to an error on our part or is otherwise covered by applicable law or our Return & Refund Policy, we will handle the matter accordingly.

10. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact hello@zonese.com as soon as reasonably possible.

To help us review your request, please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the item and its condition, where reasonably available.
  • Photographs of the packaging, if relevant.

We will review the information provided and explain the available next steps in accordance with our Return & Refund Policy and applicable law.

Requests for photographs or additional information are intended to help us assess the issue and do not remove any rights or remedies that cannot legally be excluded or limited.

11. Order Changes and Cancellations

If you need to modify or cancel an order, please contact hello@zonese.com as soon as possible and include your order number.

We will make reasonable efforts to assist with your request, but changes or cancellations may not be possible once processing has begun or the order has been dispatched.

Any cancellation, refund, or other remedy will be handled in accordance with the applicable order terms, our Return & Refund Policy, and applicable law.

12. Contact Information

If you have questions about shipping, delivery, tracking, or your order status, please contact us using the information below.

Brand Name: Zonese
Website: https://www.zonese.com
Customer Support Email: hello@zonese.com
Customer Support Phone: +1 916-331-4893

Business Address

Zonese
212 53rd Ave E
Bradenton, FL 34203
United States

Customer Support Hours

Monday–Friday: 9:00 AM–6:00 PM Central Time (CT)
Saturday–Sunday: Closed

We aim to respond to shipping-related inquiries within 24–48 business hours. Response times may vary depending on inquiry volume and the nature of the request.